FIFA 20 early access packs missing? EA respond to pre-order issues

FIFA 20 Early Access launched last night for those who purchased the Champions or Ultimate Edition of the game.

However, on top of some issues with the EA Servers this morning, there are also numerous reports of players not receiving their loyalty rewards.

A message sent out Monday previously assured fans they would receive their pre-order content at the time the game launched.

"If you pre-ordered the Champions or Ultimate Edition of #FIFA20, you'll have access to your pre-order and edition content as the game goes live in your region."

However, multiple users across the games many social channels and forums have noted that they've received nothing so far.

Those who purchased the Champions Edition (costing £74.99) should have received the first of their 12 Rare Gold Packs (1 Per Week For 12 Weeks), a Loan Icon Player Pick and Special Edition FUT Kits.

Likewise, those who paid a little bit more for the Ultimate Edition – which cost £89.99 – should have come with the first of the 24 Rare Gold Packs (2 Per Week For 12 Weeks) alongside the Loan Icon Player Pick and Special Edition FUT Kits.

However, from the sounds of things, a large cross selection of users haven't seen these bonuses applied to their accounts.

Some fans report seeing an in game message, that reads:

"Hey FIFA fan, We have identified that you were impacted by an issue where some of your pre-order content may not have been distributed correctly."

"We are investigating the issue and will be providing an update to you, in game, once we have resolved the issue and restored your content. Thanks for sticking with us while we work through this, the FIFA Team"

Over on the official EA Help Twitter account a similar message has also been shared in the last twenty minutes which reads:

"Hey #FIFA20 players – morning update for you, we're working on missing pre-order content (including pre-order content that appeared and disappeared) – we'll keep you updated!"

There's no clear timeframe on when the pre-order bonuses will be added, but we'll be sure to update this page as more information becomes available later today.

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